Water Damage and Restoration

Water is a great thing, so long as it stays within its boundaries—lakes, rivers, oceans, indoor plumbing, heated water at the flip of a handle, and even automatic washing machines—but when water overruns and spills beyond its intended locations, the extent of damage can be surprising. In times past, ground water flooding or wind driven rain were the main threats to home and property, but today, with all our modern conveniences, the reach of water is far more extensive.

The most common sources of potential water damage can now be from any of the following categories:

Indoor Plumbing Problems

  • Frozen plumbing pipes and cracked drains
  • Copper, CPVC, PVC, Poly and other plumbing failures
  • Damaged plumbing fixtures, components, or water valves
  • Plumber or contractor mistakes (like nicking a water line with a siding nail)
  • Fire sprinkler activity

 

Appliances

  • Washing machine hose leaks
  • Dishwasher line failure
  • Fresh water line breaks leading to the Fridge
  • Refrigerator ice maker problems
  • Hot water tank ruptures
  • Toilet clogs, overflows, stuck flush handles, wax seal failures and flange leaks

 

Usage mistakes

  • Tub or sink overflows
  • Allowing high humidity conditions
  • Indoor plant water spills
  • Water balloon fights that get out of control
  • Vandalism
  • Longer term exposures to hidden leaks resulting in dry rot, mold, moisture ants, strong odors, structural damage and secondary damage from moisture wicking or high humidity.

 

Animal activity

  • Pet water spills
  • Undiscovered dog or cat urine

 

Exterior sources

  • Ground water flooding from backed up drains or nearby rivers
  • Storm activity with tree and/or roof damage and wind driven rain
  • Roof shingle damage from wind, moss, or loss of granular integrity.

 

Successful dry out requires that a professional water restoration company, like CUSTOM, manage several factors: Time, Temperature, Moisture Levels, Absorbency of Materials and Air Circulation.

Even a small leak, if not properly contained and cleaned up, can result in significant unforeseen problems that can be very costly to fix later on. Hidden moisture or poorly dried areas can quickly result in foul odors, dry rot, mold, unrepairable damage to room contents, increases in allergy sensitivities, and even environmental sicknesses to both residents and pets. Like an iceberg, it is what is not seen that poses the greatest risk.

In addition to the extensive training and industry certifications, CUSTOM technicians use state-of-the-art equipment to ensure that your home and property maintain the highest levels of protection while we strive to dry out all possible areas of water migration. 
The professional equipment we use includes high end dehumidifiers, commercial-grade specialty fans, extreme water extraction tools, psychometric testing instruments that help identify hidden moisture, targeted heating systems, and top-of-the-line air scrubbers to clean the air of possible pollutants, organic contaminants and harmful dust.